Closed 500+ enterprise tickets at Microsoft's Global Technical Support Center, then delivered WMS rollouts for factories in the Netherlands and Japan. TEM-8 and JLPT-N2, weaving LLMs and AI coding agents into everyday support, docs and cross-language work — making sure every delivery has a little craft to it.
Redesigns
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The original was a wall of same-size text with no focus. The redesign builds a clear hierarchy, turns the flat system list into an icon-card grid, unifies a restrained teal / gold palette, and adds redaction and bilingual labels — so the reader gets the point in 3 seconds.
The first version drowned the page in dense, colourful chat-bubble noise with no clear focus. The rework collapses it into one midnight blue & gold system — a focal title, a unified info card and a dimmed background — lifting both polish and readability.